Frequently Asked Questions

Where can I buy Strawfield Pets products?
Our products are currently sold online only. You can purchase our products from our website and Amazon.com! We are starting to sell on Chewy too. We’d love to have you as a customer!

Do you ship internationally?
Currently, we only ship to the continental US (including Alaska and Hawaii). We are working to be able to ship to Canada soon! But no ETA on that just yet. 

How will my order be shipped?
We use Amazon's fulfillment service called FBA to ship our orders. So your products will ship via UPS, Fedex or USPS at Amazon’s discretion. We have 3 Shipping Speeds available: 

• Standard Shipping (5-8 days)

• Expedited Shipping (2-3 days)

• Priority Shipping (1-2 days) - this is location specific. Any orders that don't have Priority Shipping available in their local area will automatically get it shipped at Expedited Shipping speed.

Do you offer Overnight shipping?
We do not since the shipping options available are limited to what Amazon offers with their FBA service.

How do I know if items are in stock?
All items on our website are in stock unless otherwise noted. Any out of stock items will be listed by the indication “Out of Stock”. For specific questions concerning availability, please email bark@strawfieldpets.com.

What is your return policy?

• Orders made on Chewy must be returned with Chewy's customer service. This is required by their Terms of Service for us to sell on their website. No exceptions.
  
  
• Orders made on Amazon.com are subject to Amazon's return policy. At this point in time pet products cannot be returned, but damaged or defective deliveries can be replaced or refunded through Amazon's return system within 30 days of being purchased.
  
  When returning on Amazon keep it simple and select Damaged or Defective and state it was damaged during shipping and that the product was Fulfilled by Amazon. The option to choose between a replacement or refund should be offered to you.
  
  NOTE: The more descriptive you explain a situation, Amazon often rejects the request and will not offer a refund or replacement. Amazon only replacement or refunds are offered on Damaged or Defective orders. Amazon will not refund or replace for any other reason.
  
  
• Orders made on our webstore cannot be returned. If you have an issue with your order, reach out to bark@strawfieldpets.com and let us know what is going on. Please be sure to include your order number, product LOT number/Batch number (found on bottom of most containers) it will not be on the product label. The barcode number is not the LOT number. 

Do you offer gift wrapping?
We do not offer gift wrapping at this time.